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Chantal Hayes had had enough. The founder and executive director of Winston-Salem-based Banyan Tree Counseling & Wellness was being suffocated by her inbox.
She'd grown Banyan Tree's revenue 852 percent over just two years, leading her private practice to a No. 1 ranking in North Carolina in the 2024 Inc. Regionals. Since founding it in 2015, she'd expanded to four locations across the state and increased her staff, which provides services from traditional therapy to autism assessments, from six employees to 34.
And then, at a certain point, she had to press pause. Hayes raised the white flag on inbound email, setting an auto reply that read, in part:
"Thank you for reaching out to me. I'm currently receiving a high volume of emails and am doing my best to respond to each message thoughtfully and thoroughly. Your patience during this time is greatly appreciated."
As a licensed clinical mental health counselor supervisor, Hayes has the training and awareness to know how and when to set boundaries.
We get it: An estimated 333 billion email messages are sent and received every day in the U.S., according to Statista, and the data platform also reports that despite the proliferation of communication tools, email still reigns at work.
We hear about the problem of email overload so often from founders that we decided to reach out to master entrepreneurial multitasker Mark Cuban for tips on managing your inbox.
The billionaire investor and serial founder--most recently of the public benefit corporation Cost Plus Drugs--is still filming episodes of Shark Tank, still a minority stakeholder in the Dallas Mavericks NBA franchise, and still legendary for returning cold emails. Especially if they appear to contain a promising investment opportunity.
Cuban tells Inc. that he receives around 700 emails a day and estimates that he responds to around 200 of those. Astonishing. And here's the thing: He does it in the same 24 hours a day the rest of us have to work with. How?
Here are Mark Cuban's top three tips to manage your inbox:
"An unread email staring you in the face is annoying," Cuban says. To wit: When we pinged him with the request for these very tips, Cuban responded in seven minutes.
Emails that you don't act on immediately become a boldfaced to-do list, organized in chronological order--pretty handy.
If you've got a few minutes between meetings or calls, you can make a real dent in the latest batch of junk. "It allows you to delete emails you know are useless quickly," Cuban says. Notice a theme? It's called efficiency. And it's one key to Cuban's continual success.
Noting a few garbled-yet-decipherable bits of language in Cuban's startlingly prompt email reply, I posed one followup question: "Can we add a tip No. 4: Don't sweat typos"?
He responded, quickly, in the affirmative: "Suse lol."
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24.04.2024
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Chantal Hayes had had enough. The founder and executive director of Winston-Salem-based Banyan Tree Counseling & Wellness was being suffocated by her inbox.
She'd grown Banyan Tree's revenue 852 percent over just two years, leading her private practice to a No. 1 ranking in North Carolina in the 2024........
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